CANCELLATION, REFUND & REPLACEMENT POLICY

Order Cancellation

An order may be cancelled only if the request is received before the order has entered processing or dispatch.

Once an order has been processed, packed, handed over for dispatch or shipped, it cannot be cancelled.

Submitting a cancellation request does not by itself confirm cancellation. We will confirm whether the order was still eligible to be cancelled when the request was received.

Change of Mind / Taste Preference

Food products cannot be returned, exchanged or replaced because of:

• Change of mind
• Personal taste preference
• Customer ordering the incorrect product or quantity
• Customer no longer requiring the product
• Failure to read the product description, ingredients, allergen information, preparation instructions or other information made available before purchase

Taste and individual preference are subjective and are not grounds for replacement. Customers are requested to review product information carefully before placing an order.

Damaged, Incorrect or Missing Products

If you receive:

• A damaged product
• A leaking or compromised pack
• An incorrect product
• A product missing from your shipment

Please contact Kiki’s Bhuvaa within 24 hours of receiving the order.

Reporting Window

Claims must be reported within 24 hours of delivery, together with the required unboxing video and order details.

Claims raised after this period may not be accepted because we may no longer be able to reasonably verify the condition in which the shipment was delivered.

Assessment of Claims

Submitting an unboxing video does not automatically guarantee a replacement.

Every claim will be reviewed by Kiki’s Bhuvaa based on the information and evidence provided.

Where we verify that an eligible product was damaged, compromised, incorrect or missing when supplied/delivered, we will arrange an appropriate replacement.

Replacement Policy

For eligible and verified claims, Kiki’s Bhuvaa provides replacement of the affected product(s).

Replacement applies only to the product(s) for which the claim has been verified and does not automatically apply to the entire order.

The replacement will be dispatched subject to product availability and normal processing requirements. If an identical product is temporarily unavailable, we will contact the customer regarding the available resolution.

Refunds

Our standard resolution for an eligible damaged, incorrect or missing product claim is replacement rather than refund.

Nothing in this policy is intended to restrict any remedy or consumer right that cannot lawfully be excluded under applicable Indian law.

Allergy & Ingredient Responsibility

Ingredients and applicable allergen information are provided on the product packaging and/or relevant product information made available before purchase.

Customers with known food allergies, intolerances or dietary restrictions are responsible for reviewing this information carefully before purchasing or consuming a product.

If you are uncertain whether a product is suitable for you, please contact us before ordering.

Failed Delivery / Return to Origin

If a shipment is returned to Kiki’s Bhuvaa due to a reason attributable to the customer, including:

• Incorrect or incomplete address
• Incorrect phone number
• Customer unavailability
• Failure to answer delivery calls
• Refusal to accept delivery
• Repeated failed delivery attempts

the customer will be responsible for the fresh shipping charges required for re-dispatch. Original shipping charges, where applicable, are not refundable in such circumstances.

Courier Delays

Courier transit times are outside the direct control of Kiki’s Bhuvaa once a shipment has been dispatched. A delay by the courier partner alone does not automatically qualify an order for cancellation, refund or replacement. We will, where reasonably possible, assist in escalating genuine courier-related issues.