PRIVACY POLICY

1Information We May Collect

Depending on how you interact with Kiki’s Bhuvaa, we may collect information including:

• Your name
• Mobile number
• Email address, where provided
• Billing and shipping address
• PIN code, landmark and other delivery information
• Products ordered and order history
• Order value and transaction details
• Payment status and transaction/reference information
• Information submitted through forms on our website
• Communications with us through WhatsApp, email or customer support
• Ratings, reviews, feedback, photographs or other content voluntarily submitted by you
• Shopping-cart activity, including products added to your cart and incomplete or abandoned carts
• Marketing and communication preferences
• Device, browser, IP address and website usage information
• Cookie, analytics and similar technical information where applicable

We aim to collect only information reasonably required for the purposes for which it is being processed.

2How We Use Your Information

We may use your personal information to:

• Process and confirm orders
• Verify or record payments
• Pack, dispatch and fulfil orders
• Arrange shipping and delivery
• Provide order, shipment and delivery-related communications
• Provide customer support
• Respond to questions, complaints and grievances
• Handle eligible cancellation and replacement requests
• Send abandoned-cart reminders where permitted
• Request customer feedback and reviews
• Communicate product launches, offers, promotions and other Kiki’s Bhuvaa updates where permitted
• Personalise and improve your experience with Kiki’s Bhuvaa
• Operate, maintain, secure and improve our website
• Understand website performance and customer interactions
• Detect and prevent fraud, misuse and security threats
• Maintain appropriate transaction, business and accounting records
• Comply with applicable legal and regulatory requirements

We will not intentionally use personal information for an unrelated purpose without an appropriate lawful basis or consent where required.

3Orders & Payments

When you place an order, we use the information you provide to process and fulfil your purchase.

Payments may be processed using third-party payment service providers or other payment methods made available by Kiki’s Bhuvaa.

Kiki’s Bhuvaa does not intentionally store sensitive payment authentication information such as:

• UPI PINs
• Card PINs
• Banking passwords
• OTPs
• Complete payment-card authentication credentials

Security Reminder: Customers should never share such credentials with Kiki’s Bhuvaa or anyone claiming to represent us.

Third-party payment providers may process information according to their own privacy policies and applicable laws.

4Shipping & Logistics

To fulfil and deliver orders, relevant information may be shared with our courier, shipping, logistics and local delivery partners.

This may include information such as:

• Customer name
• Delivery address
• PIN code
• Mobile number
• Order/shipment information necessary for fulfilment and delivery

We share information reasonably necessary to facilitate the relevant service.

5WhatsApp & Customer Communications

Kiki’s Bhuvaa may use WhatsApp and other communication channels to communicate with customers.

Depending on the nature of your interaction and applicable permissions, these communications may include:

• Order confirmations
• Payment-related information
• Shipping and delivery updates
• Customer-support responses
• Abandoned-cart reminders
• Review and feedback requests
• Product launches
• Offers and promotional campaigns
• Other relevant Kiki’s Bhuvaa updates

Marketing or promotional communications will be sent subject to applicable consent and platform requirements.

You may request to stop receiving promotional communications from us at any time by using an available opt-out mechanism or contacting us.

Opting out of promotional communication does not necessarily prevent us from sending transactional or service-related communications necessary to process an order, respond to your request or provide a service you have requested.

6Abandoned Carts

If you provide your contact information and begin an order without completing the purchase, information about your incomplete cart may be retained.

Where permitted, we may use this information to remind you about the products left in your cart or help you complete your purchase.

Receiving an abandoned-cart reminder does not create an obligation to complete the order.

7Offers & Marketing

Where permitted and subject to applicable consent requirements, Kiki’s Bhuvaa may use the contact information you have provided to inform you about:

• Offers and discounts
• Festive promotions
• New products
• Product launches
• Restocks
• Special campaigns
• Other Kiki’s Bhuvaa news

You may opt out of promotional communications at any time through the available opt-out mechanism or by contacting us.

8Reviews & Feedback

Customers may voluntarily submit ratings, reviews, feedback, photographs or other information about their experience with Kiki’s Bhuvaa.

Where you submit content for publication, we may display that content on our website, social media or other Kiki’s Bhuvaa communication channels, subject to applicable permissions.

Please avoid including sensitive or unnecessary personal information in publicly submitted reviews.

9Cookies & Similar Technologies

Our website may use cookies and similar technologies for purposes including:

• Maintaining website functionality
• Remembering user or cart preferences
• Understanding website usage
• Measuring website performance
• Improving user experience
• Analytics
• Measuring advertising or marketing effectiveness where applicable

Some cookies may be provided by third-party technology, analytics or advertising providers.

Where consent is required, applicable non-essential technologies should be used in accordance with the choices made through the website’s consent mechanism.

You may also be able to control certain cookies through your browser settings.

10Third-Party Service Providers

We may engage trusted third-party service providers to operate our business and website, including providers involved in:

• Website hosting and technology
• Payment processing
• Shipping and logistics
• WhatsApp and customer communications
• Analytics
• Advertising and marketing
• Website functionality
• Customer support

These providers may process information where reasonably necessary to provide their services.

Their handling of information may also be governed by their own privacy policies and applicable legal requirements.

11When We May Share Information

We do not sell your personal information.

We may share relevant information:

• With service providers required to operate our business
• With payment providers for transaction processing
• With courier/logistics partners for order fulfilment
• Where you have requested or authorised the sharing
• To prevent or investigate suspected fraud, misuse or security incidents
• Where required by applicable law, regulation, legal process or lawful authority
• Where reasonably necessary to establish, exercise or defend legal claims

We seek to limit sharing to information reasonably necessary for the relevant purpose.

12Data Security

We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no website, electronic transmission or digital storage system can be guaranteed to be completely secure.

Customers are also responsible for protecting their own devices, accounts, passwords and payment credentials.

13Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, accounting, fraud-prevention, dispute-resolution, legal and regulatory requirements.

Retention periods may therefore differ depending on the type of information and the purpose for which it is held.

When information is no longer required, we may delete, anonymise or otherwise securely handle it in accordance with applicable requirements.

14Your Privacy Choices & Rights

Subject to applicable law, you may contact Kiki’s Bhuvaa to:

• Request access to information relating to you
• Request correction or updating of inaccurate information
• Request deletion or erasure where applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a concern or grievance regarding the handling of your personal information

Withdrawal of consent will apply prospectively and may affect our ability to provide a service where the relevant information is necessary to provide that service.

We may retain information where retention remains necessary or permitted for legal, regulatory, accounting, fraud-prevention, transaction-record or dispute-resolution purposes.

15Children’s Privacy

Kiki’s Bhuvaa is a general food-products business and our website is intended primarily for persons capable of entering into purchases.

We do not knowingly seek to collect personal information directly from children for behavioural monitoring or targeted advertising.

Where applicable law requires parental or guardian consent for processing a child’s personal information, we will follow the applicable requirements.

16Third-Party Websites & Services

Our website may contain links to third-party websites, payment services, social-media platforms or other external services.

Kiki’s Bhuvaa does not control the privacy practices of independent third parties.

Customers are encouraged to review the applicable privacy policies of those services before providing personal information to them.

17Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, technology, service providers, business practices or applicable requirements.

The latest version will be published on this page with the revised “Last Updated” date.